Return Policy

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Can I have an exchange or refund on my order?

We love our collection and we hope you love it too. However, on the chance you feel your purchase is not quite what you were looking for, we will happily exchange or refund your order as long as it is within 14 days of date of delivery.

No refunds or exchanges on Jewellery or Bags unless faulty.

Please note we will not REFUND OR EXCHANGE ON SALE ITEMS unless faulty.


Exchange & Refund Conditions:

You must notify Burton’s Shoes within 48 hours of receiving your item that you would like to exchange / refund the item and it must be returned to Burton’s Shoes in the original packaging and condition within 14 days of receiving your order. Items must not have been worn, used or tags removed.

All return postage will be at the customer's expense unless the item is faulty. For exchanges, subsequent shipping of exchanged items from the store to the customer's address, anywhere in Australia, will be free.

Returns should be addressed to the following address:

Burton's Shoes

185 Kingaroy Street

Kingaroy, QLD

4610

It is advisable to return the package via a traceable postage service.

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